Remote Assistance

Those who work in the manufacturing sector know that very often, the resources and costs related to equipment maintenance represent a rather large part of the overall company's investment. It can happen that a machine suddenly stops working due to a fault or malfunction, causing severe inconvenience to the whole production. Quick technical assistance intervention is essential in this case. But what if this is based in another city or another country?

With Montenero there is no problem, thanks to remote assistance.

For years now, we have been able to remotely connect to the machine that needs inspection and check if there are electronic or mechanical issues to help the customer.

Remote assistance is provided over the Internet and allows considerable savings in terms of time and cost. Indeed, remote service enables us to:

• intervene on the equipment as quickly as possible, reducing the duration of any downtime;  
• intervene rapidly even in facilities located anywhere in the world and far from the Montenero service centre;
• avoid on-site technician intervention and its relative cost.

And if on-site intervention becomes necessary, remote assistance can detect the problem before the departure of our technician, making intervention faster and more effective.

We want to provide an efficient maintenance service because we keep an unmistakable imprint in our DNA: the eye and hand of those used to working and solving problems on these machines.

We pride ourselves on building devices bearing in mind those people that every day will have to sit at the workstations we design, and those who will have to carry out ordinary maintenance and, sooner or later, make repairs or adjustments to the machine to meet new requirements.

We put attention and passion.